WebAug 18, 2024 · From the DB Schema: "This number does not include calls that are rerouted using the router requery feature. This is for calls with a call disposition of 5." Looking at the description of Call Disposition 5, this is only for Aspect CallCenter PIMs. If you're looking for accurate RONA counts, Skill Group reports are much more valuable for this.
AVAYA CMS Report on Agent no answer redirected from agent
WebWhat is RONA meaning in Calling? 1 meaning of RONA abbreviation related to Calling: Calling. Vote. 2. Vote. RONA. WebDec 19, 2016 · Redirect On No Answer (RONA): if the call has already been distributed to an agent who does not answer, the Distribution flow distributes the call as if it had not been previously distributed, and sets to Not Ready the status of the agent who did not answer. Configuration Business Edition Premise routing configuration occurs at two levels: synchrony neurofeedback
Troubleshoot and Understand RONA Issues in Webex …
WebMay 18, 2024 · Since (RONA) Redirect on No Answer (rings) is blank, I believe the hunt group just follows the settings in its coverage path. Try setting RONA rings to 3-4 and see what happens. Not sure if you'll have to tweak the rings in the cover path so that the call tries ringing a few agents before covering to VM. Sean655 (TechnicalUser) 18 May 21 20:21 WebNov 2, 2024 · RONA which stands for Route on no answer is also defined as re-route-on-no-answer, or redirect on no answer. When an agent is available to take the call or non voice … WebRona3.4 Williams Lake, BC Estimated at $25.9K–$32.8K a year Benefits: insurance (certain conditions apply), annual salary review, etc. A comprehensive training program for all new hires. PostedPosted 30+ days ago Sales Specialist new Rona3.4 Sept-Îles, QC Benefits: insurance (certain conditions apply), annual salary review, etc. thailand telecommunication